kx8000's Privacy Policy
Protecting your personal information is our highest priority. This policy fully describes how we collect, use, and store your information.
kx8000 ("we", "our", "platform") is an online gaming and sports betting platform in Bangladesh. When you register, access, or use our services on kx8000, you agree to the terms of this privacy policy. This policy describes what information we collect, how we use it, with whom it may be shared, and what rights you have over your information.
This privacy policy is prepared in accordance with the Bangladesh Information and Communication Technology Act and international best practices for data protection. Please read this policy in full.
What Information We Collect
kx8000 collects various types of information to provide its services. This information may be collected directly from you, from your device, or from third-party sources.
1.1 Registration Information
Information you provide when creating an account:
- Full name and username
- Email address
- Mobile number (for bKash, Nagad, or Rocket payments)
- Date of birth (for age verification — users aged 21+ only)
- Password (stored in encrypted form)
1.2 Transaction and Financial Information
Information collected during deposits and withdrawals:
- Payment method details (bKash, Nagad, Rocket, Upay numbers)
- Transaction history and amounts
- Deposit and withdrawal timestamps
- Balance and bonus usage records
1.3 Automatically Collected Information
Collected automatically when you use our platform:
- IP address and device identifier
- Browser type and version
- Operating system information
- Login time and session duration
- Game play history and preferences
- Browsing data obtained from cookies
1.4 Identity Verification Information (KYC)
For transactions above a certain amount or for account verification:
- National ID card (NID) or passport copy
- Selfie or photo ID verification
- Proof of address (where applicable)
Purpose of Information Use
kx8000 uses collected information only for specific, lawful, and transparent purposes. Your information is not used for any purpose beyond those described below.
2.1 Service Operations
- Creating and managing accounts
- Providing gaming services and betting facilities
- Processing transactions
- Applying bonuses and promotional offers
- Providing live chat support
2.2 Security and Fraud Prevention
- Ensuring account security
- Detecting unauthorized access or fraud attempts
- Complying with anti-money laundering (AML) regulations
- Ensuring age verification and responsible gaming
2.3 Personalized Experience
- Recommending games based on your preferences
- Sending relevant promotions and bonus offers
- Customizing content based on language and region
- Tracking progress in the VIP program
2.4 Legal and Regulatory Compliance
- Meeting applicable legal obligations
- Complying with court or authority orders
- Following responsible gaming guidelines
- For audit and record-keeping purposes
Information Storage and Security Measures
kx8000 uses industry-standard, up-to-date security technology to keep your information safe. Our security framework is multi-layered and regularly updated.
3.1 Encryption Technology
All data transmission on our platform is protected by 256-bit SSL (Secure Socket Layer) encryption. When you see "https://" in your browser's URL bar, the connection is fully secure. Sensitive stored data, such as passwords, is protected through AES-256 encryption.
3.2 Access Control
Your information can only be accessed by authorized staff, and only on a need-to-know basis. Our systems have:
- Two-Factor Authentication (2FA) is mandatory
- Role-Based Access Control (RBAC) is in place
- All access logs are stored and monitored
- Regular security audits are conducted
3.3 Data Center Security
Our servers and data centers operate in accordance with international security standards. Regular backups are taken and a disaster recovery plan is in place. Your information remains accessible and intact at all times.
Sharing Information with Third Parties
kx8000 does not sell your personal information or transfer it to third parties for commercial purposes. Information may only be shared in the limited circumstances described below.
4.1 Payment Processors
Necessary transaction information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete transactions. This information is used only for payment verification and processing, and is governed by those providers' own privacy policies.
4.2 Game Providers
The minimum necessary information (generally user ID and session token) is shared with our game partners, including Pragmatic Play, Spribe, PG Soft, and JILI, to manage game sessions. They do not receive your full identity details.
4.3 Legal Authorities
We may be required to disclose information in the following circumstances:
- Under a valid court order or direction from a government authority
- To assist in the investigation of fraud or money laundering
- To protect our rights or the rights of other users
- To comply with applicable law
4.4 What We Never Do
- Sell information to third parties
- Share personal information with advertisers
- Disclose unnecessary information without your consent
Cookies and Tracking Technologies
Cookies are small text files stored in your browser. kx8000 uses cookies to improve your experience and ensure the functionality of the platform.
5.1 Essential Cookies
Without these cookies the platform does not work properly. They maintain your session, remember your login state, and keep security features active. These cookies cannot be disabled.
5.2 Performance Cookies
These collect usage statistics for various parts of our platform. This information is completely anonymous and is used to improve the performance of the site.
5.3 Functionality Cookies
These help remember your preferences such as language selection, game settings, and so on. This provides an improved personalized experience on return visits.
Your Rights Over Your Information
You have a number of important rights over your personal information. kx8000 respects these rights and gives you the opportunity to exercise them.
6.1 Right of Access
You can request from us at any time a copy of what information we hold about you. This information is generally provided within 30 working days.
6.2 Right to Rectification
If any of your information is incorrect, you can request a correction. Some information can be changed directly in account settings, and for other information please contact our support team.
6.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, we are legally required to retain information related to legal obligations, financial transaction records, and account security for a specified period.
6.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted. While such a request is being considered, the processing of the relevant information will be temporarily suspended.
6.5 How to Exercise Your Rights
To exercise any of the rights listed above, email us at ([email protected]) or contact us via 24/7 live chat. We will respond within a reasonable time after verifying your identity.
Data Retention Period
kx8000 retains your data only for as long as necessary. The retention period depends on the type of data and applicable legal requirements.
7.1 Active Account Data
All relevant data is retained for as long as your account remains active. Even after an account is closed, certain data may be kept for an additional period for legal and regulatory reasons.
7.2 Financial Transaction Records
Data related to financial transactions is retained for the period required under applicable law. This is necessary for audits, resolution of legal disputes, and regulatory compliance.
7.3 Inactive Accounts
Data from accounts that have been inactive for an extended period will be progressively deleted or anonymised in accordance with our data retention policy. You will be notified by email before any deletion takes place.
Protection of Minors
8.1 Age Restriction
kx8000 services are intended for users aged 21 and above only. We do not knowingly collect or attempt to collect any data from minors.
8.2 Age Verification
Date of birth is verified at the time of registration, and age may be confirmed through identity documents where required. If a user provides a false age, their account will be closed immediately and any bonuses may be forfeited.
Changes to This Policy
9.1 Update Process
kx8000 may update this privacy policy from time to time. The policy may change due to service updates, legal requirements, or security improvements. After each update, the "Effective Date" at the top of the page will be revised.
9.2 Change Notifications
For significant changes, we will send a notification to your registered email address. For minor changes, a notice may be displayed on the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.
9.3 Previous Versions
If you wish to view an earlier version of the policy, please contact our support team. We maintain an archive of previous versions.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your data, please reach out to us through the channels below. Our team is always ready to assist in Bengali.
Contact Information
[email protected]
Support in Bengali is available 24/7
Email inquiries are generally responded to within 1-3 business days
Write "Privacy Request" in the email subject line and include your account email address
For more information, also visit our Terms & Conditions, Responsible Gaming and FAQ pages.